Note - This article applies to Moralis Web3 (API) accounts only.
For Moralis Money, please refer to this article instead - How to join our Discord group (Pro users only)
We generally encourage users to post in public channels because it benefits others with similar questions, they can find solutions too. However, it is not always possible especially if confidential details are needed by our team (like email addresses, API keys etc..) In such cases you can open a new ticket which is private to you and our team, where you can share confidential info.
Opening a ticket
Click Open a Ticket under the Support channel
2. Describe your issue in detail.
3. Attach screenshots of error messages.
4. If you share your code, always send it as formatted code (not screenshots) or a GitHub repository.
You can join the Moralis Discord channel via this link: https://moralis.io/joindiscord.
When you join, make sure you verify yourself by clicking on Verify in the #verification channel. Only then will you be granted access to all our channels.